Multi-Housing

Frequently Asked Questions

Multi-Housing FAQ's

Program Options:
  • What multi-housing programs does HK offer?

    HK has 3 separate & distinct programs for our Multi-Housing customers.

    Purchase - The Purchase option is where HK will sell new (or used) laundry equipment to Multi-housing customers.  These can be small 2-6 family apartment building to Hotels or large Apartment complexes.  An HK specialist will work with property owner to determine the best equipment fit for their needs & requirements of the building.  HK has financing options available and also service maintenance contracts.  HK can set & install laundry equipment including installing card systems and providing training for on-site management.

    Rental - The Rental option is where HK will install new (or used) laundry equipment in a Multi-housing facility and will provide all service and maintenance of the equipment.  The owner or landlord will have the moneybox keys and they will be responsible for collecting the money.  Rental agreements have an initial time commitment and can be renewed after the term ends.  Please contact an HK specialist so that we can tailor a rental program for your specific needs.

    Management - The Laundry Room Management option is where HK will install new laundry equipment, at no charge, to Multi-housing customers and will maintain & service the equipment for the term of the agreement.  HK will provide the landlord (or board) the option of a straight monthly compensation or a shared revenue compensation.  Straight compensation is sent out at the beginning of each and every month.  The owner will receive a check automatically, just like clockwork.  The shared revenue compensation is calculated and dispersed quarterly.  In the calculations report is the collection date & the amount of each collection. 

    HK will handle all of the laundry room headaches for residents complaints to providing refunds and instructing residents on the proper use of the machines.  HK knows that your core business is not managing laundry rooms, so we take on all the headaches and this allows you get on with your core business.   

Location:
  • I have a property in Brooklyn, can you help me ?

    Unfortunately No.  HK is a long time, established service company, but we do not go everywhere.  We are not the Laundry Room Management company for everyone.  We understand that with Multi-Housing you live or die on the quality & speed of your service.  So our Multi-Housing Service area is confined to northern Manhattan (north of 100th Street), the Bronx, Westchester, Putnam, southern Dutchess (up to Poughkeepsie) and Fairfield county in Connecticut.  This is the geographical area where we can maintain our service standard of respond to a service call within 24 hours of a business day.  We respond to each and every service call and complaint.    

    For any customer who is outside our sphere of service influence, we can recommend a quality laundry partner who can best help & fulfill their needs.  small laundromat customer cute lowres


Compensation:
  • What types of compensation options does HK offer?

    HK is very flexible and does not to put customers into any box or category.  We offer a fixed monthly payment or a shared revenue option.  With a fixed monthly payment, the landlord receives a check at the beginning of each and every month.  This happens like clock work and the checks are dispersed automatically.  With the shared revenue option we calculate and disperse the revenue on a quarterly basis.  With each report we show the collection dates and amount of each collection.  Everything is right up front and easy to understand.  If you want a blend of both types of compensation, give our HK specialist a call and let's see what we can come up with that is mutually beneficial for both parties.

  • Do you charge Management Fees?

    In our core DNA, the agreement you signed is the agreement we live by.  HK thinks it is un-scrupulous to add additional charges like "Management fees".  Losing an additional 8% in management fees is just plain highway robbery.  We understand that the "big boys" in the industry are trying to bend the rules to their advantage to add more profit to their bottom line.  HK likes to think that we will gain more revenue by increasing our market share (from the 800 lbs. Gorillas) with honest dealings and excellent customers service.  Don't believe that bigger is better, try the hunger more responsive, personalized laundry company.

    hk multi gorilla front 4 11 17sm


Service:
  • How many service vans do you operate?

    HK currently has 5 fully stocked service vans to support our customers.  Each van has about $25,000 worth of spare parts in each van and each van visits our main office and parts depot at least twice a week.  We currently have over $250,000 worth of inventory in our parts department to quickly service and repair any machines that is out of service.  We also have our technical operations manager who has over 40 years of experience servicing and installing laundry equipment who drive around in a "fly car".  We understand that the timely repair of the laundry equipment is of paramount importance.

  • Will you come out 24/7 to repair machines?

    HK will respond to a service call within 24 hours of a business day.  If the call comes in on Friday afternoon, we will get there before Monday afternoon.  We only have technicians on stand-by for emergency weekend service.  HK will come out on a weekend only if the sole VTM (value transfer machine) on the property is broken or if a customer's clothes are locked in a washer and the customer cannot open the door.  If this happens, please leave a message on the emergency service mailbox and someone will contact you to get more details.  If this is a valid emergency, we will immediately dispatch a service technician to take care of the problem.

  • I have a washer that has been out of order for at least a week, what's up?

    We occasionally hear this complaint that a washer has been out for more than several days.  The problem is someone may have marked the machine out of order but we never heard that there was a problem.  If we don't know of a broken machine, how can we know to send a technician?  If you see an HK washer or dryer out for more than a couple of days, please call 800-229-4572 or email us again to let us know.  The sooner we know, the soon the machine will be fixed.

    HK Service Tech2011 01 17 12 15 56

Nuts & Bolts:
  • How many washer & dryers do I need?

    The general rule of thumb is for every 8 to 10 apartment units you will need a washer/dryer pair.  Obviously bigger washer & dryers will count for a couple of small machines.  An HK specialist will hep you determine the exact number of washer & dryers for your building.  Part of the sizing equation is dependent upon many factors including the physical installation, the building demographic, the number and the size of the apartment units, closest proximity to a quality Laundromat and resident access to the laundry room.  

    What brand of equipment is best?

    None of the current equipment manufacturers goes out to make a substandard washer or dryer, so immediate answer is all brands have "pros and cons".  We exclusively use the Huebsch brand of washer & dryer because that is the brand we use in our Laundromats sales.  Huebsch is an American made product and was started in 1907 in Milwaukee, Wisconsin.  Huebsch is a leader in the Laundromat industry for highest customer satisfaction, cutting edge technology and the producer of a heavy duty reliable washers & dryers.  What is more important than brand is who is the local provider?  Who is going to manage your laundry room?  Who are you going to have a long term relationship with?  It's not Huebsch or Speed Queen but HK or one of the other many laundry equipment providers.  Choose the vendor wisely and ignore the brand of equipment.

  • Can I add a bigger washer & dryer to my laundry room?

    It depends  upon where the machines are going and what utilities are in the laundry room.  Big laundry equipment are actually Laundromat washers & dryers.  The Laundromat laundry equipment have specific requirements for proper installation.  The washers need to be anchored on the basement floor.  Because the "solid mount" washers are constructed differently from the small front load washers they need to be securely bolted down to the base concrete.  The washers also require a gravity drain line.  This means that the drain line needs to be at the bottom of the washer (or lower) for the water to drain down hill.  This is because there is No pump in these washers.  With dryers, a big dryer will require natural or LP gas.  They do not make big electric dryers that would work in an apartment buildings.  When in doubt, contact an HK specialist at 800-229-4572 for help in designing and specifying your laundry room.

  • What is the biggest mistake that most people make with their laundry room?

    Probable the biggest mistake is not understanding the agreement that they are signing.  The big 800 lbs. gorilla companies have huge contracts written by "Philadelphia Lawyers".  These agreements have clauses like "automatically renewals" for a long period of time.  They also include the "first right of refusal" which means you may be stuck with the same company for another 10 year term.  Read the agreement from beginning to end and then send it to your attorney.  I few dollars in legal advise could save you from another 10 years of heartaches and nightmares in your laundry room.  HK has a very simple 3 page (double spaced) agreement written in plain English.  Everything is clearly stated and no fine print. 

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Amenities:
  • How do you determine what extra features go into a Laundry room?

    When HK first visits a perspective laundry room we always ask the super, board member or property manager "What is the wish list for the laundry room?"  What improvements to the current laundry room do the residents want?  This is the one time where you can specify improvements that you will have for the next 6-10 years.  Usually this falls into a few categories: Bigger machines, Credit / Debit / EBT card acceptance, Laundry Alert or Physical Improvements to the actual laundry room (painting, LED lights, new floor, new plumbing etc...)  Once we determine what is on the buildings "wish list" we add that into the competitive proposal for review.  If your figures do not compare to the competition but they are falling short on the amenities, then it is up to the board to decide which is more important to the residents of the building.  The bottom line is if you want a specific amenity, then let the board know that you want this important feature. 

    Laundroworks On Mobile


Accounting:
  • How is the money accounted for?

    HK uses only 100% Card Systems in our Managed multi-housing operations.  This allows HK to completely monitor the cash received in the VTMs and deposited into the bank.  There is detailed record keeping all along the way.  If the account has a shared revenue compensation, there will be detailed records showing the collection dates and the amount of each collection.  HK holds these records for the life of the agreement.

    How you you calculate the building compensation?

    The amount of money that HK can compensate the building is related to the cost of the new laundry equipment, the card system, the installation, the amenities of the laundry room, vend price of the machines and the length of the agreement.  The shorter the agreement, the smaller the compensation because we have to amortize all of the costs into a shorter term period.  HK does not hit home runs, we hit singles every day of the week.  We are looking to install the highest quality laundry equipment with the best installation to keep our repair costs as low as possible.  That is why we include annual PM in each location.  Once we know all of the costs we add in a small reasonable profit and that is what we present to the board.

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Utilities:
  • What utilities are required to install a laundry room in my building?

    Laundry rooms are sized to the number of apartment units in the building.  Other factors include if there are washer & dryer hook-ups in the apartments, mix of the size of the apartments and the proximity to a good quality laundromat in the neighborhood.  Once we determine the mix and the sizes of the laundry equipment, then your HK specialist can advise you on the size and what utilities will be required.  Typically you need electricity, water, drain and preferably gas to heat the dryers (but we also have small electric dryer available too).

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